Frequently Asked Questions

NHCAA Online NETS Frequently Asked Questions

  1. What is a webinar?
  2. Do I need special equipment?
  3. Will I get to ask questions?
  4. Can I register as tuition-free?
  5. How many people can participate in a Webinar?
  6. How long are the webinars and how many CPE Credits will I earn?
  7. At what level are the webinars taught?
  8. Who should be the registration contact?
  9. How do I access the webinar once I'm register?
  10. How do I access the program materials?
  11. What if I misplace the email with the log-in information?
  12. I registered, but haven't received the log-in information?
  13. What's the substitution policy?
  14. What's the cancellation policy?
  15. Questions?
Q. 1. What is a webinar?
A. Webinar is short for a Web-based seminar, which is a presentation, lecture or workshop transmitted over the Web. Webinar participants view a PowerPoint presentation on their computer while simultaneously listen to the audio through their telephone. A key feature of a webinar is its interactive components, such as polls, case studies, and live Q&A sessions with our expert faculty and the ability for multiple people to participate from a single location.
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Q. 2. Do I need special equipment?
A. No. All you need is a computer with Internet access and telephone able to dial-out to a toll-free number. Before attending your first webinar, you can test your computer for compatibility with Live Meeting 2007. NHCAA will email the test instructions to the Registration Contact 1 week before the webinar to help ensure your first meeting is trouble-free.
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Q. 3. Will I get to ask questions?
A. Yes. You can instant message the faculty during the webinar using a Q&A tool and you will be able to ask questions live (on the phone) at the end of the presentation.
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Q. 4. Can I register as tuition-free?
A. Dues-paying Member Organizations can designate up to two tuition-free registrations per program. Dues-paying Affiliate Members can designate one tuition-free registration per program. All Individual Members, Law Enforcement Liaisons or local, state and federal public agencies, Premiere Supporting and Supporting Members, and any Non-Members wishing to participate will need to submit a registration form and applicable payment. All participants may purchase additional lines.
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Q. 5. How many people can participate in a webinar?
A. The registration fee (for Non-Members, Individual Members, Law Enforcement Liaisons or local, state and federal public agencies) or tuition-free registration (for dues paying Member Organizations and Affiliate Members) is for one computer and telephone connection; however, there is no limit to the number of employees from the registered organization or agency who can participate at that location. Each additional line purchased includes one computer and telephone connection and is also unlimited as to the number of participants.
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Q. 6. How long are the webinars and how many CPE Credits will I earn?
A.

Detecting Deception & Patient Interviewing Techniques, Coding Clinic: Problem Modifiers, Statistical Sampling, and Examining Electronic Medical Records are all offered twice, with each webinar lasting 2 hours in length. Each webinar is worth 3 CPE credits. Only participants with the registered organization or agency will be eligible to receive credit.

The Clinical Issues Series (Ear, Nose & Throat and Chiropractic and Durable Medical Equipment) is a 3-part program and, for pricing purposes, is considered a single webinar; however, these webinars are not repeated, each is 1 hour in length and worth 1 CPE credit for a total of 3 CPE credits for the 3-part Series.

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Q. 7. At what level are the webinars taught?
A. All webinars will be taught as Level II programs, where some investigative, health care and/or coding expertise is assumed, and training content is focused on the investigative process, using case examples to highlight investigative strategy and techniques.
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Q. 8. Who should be the registration contact?
A. The registration contact (the person listed on the registration form) should be willing to act as the liaison between NHCAA and the registering organization. NHCAA will email the registration contact: the presentation, any necessary handouts, the evaluation/attestation form and training certificates, all of which need to be distributed to all participants. The registration contact will also receive the log-in and dial-in information and the link to test computer compatibility with Live Meeting 2007, and should be willing to facilitate the test and the log-in/dial-in process.
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Q. 9. How do I access the webinar once I register?
A. One week before the program the individual listed on the registration form (registration contact) will receive an email with the dial and log-in information (toll-free number, web link and password) that will enable that registered line to join the webinar. That email will also contain the attestation/evaluation form (for assessing credits), the presentation, and any handouts provided by faculty. This material (attestation/evaluation form, presentation, and handouts) should be distributed, by the registration contact, to all participating attendees from that organization.
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Q. 10. How do I get the program materials?
A. The presentation and any handouts provided by faculty will be sent to the individual listed on the registration form (registration contact) one week before the webinar takes place for distribution to all participants.
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Q. 11. What if I misplace the email with the log-in information?
A. Contact NHCAA by sending an email to training@nhcaa.org.
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Q. 12. I registered, but haven't received the log-in information?
A. Are you the registration contact? If so, let NHCAA know by sending an email to training@nhcaa.org. If you are not the registration contact, please discuss the logistics with that person before emailing NHCAA.
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Q. 13. What's the substitution policy?
A. To request a substitution, you must provide WRITTEN NOTICE OF SUBSTITUTION to the NHCAA Institute 24 hours before the webinar is scheduled. Please email the Coordinator of Administrative Services at training@nhcaa.org to request a substitution.
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Q. 14. What's the cancellation policy?
A. For paying registrants, to cancel and obtain a full refund you must provide WRITTEN NOTICE OF CANCELLATION to The NHCAA Institute 48 hours before the webinar is scheduled. If you cancel in writing after that date, but before the program begins, you will receive a 50% refund, minus a $25.00 administrative fee. No refunds will be provided for cancellations received after the program convenes. To cancel please email the Coordinator of Administrative Services at training@nhcaa.org or mail to The NHCAA Institute - NETS Registration at 1201 New York Ave., NW, Suite 1120, Washington, DC 20005.
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Q. 15. Questions?
A. Email NHCAA at training@nhcaa.org with your Online NETS question(s) and one of our staff members will respond to your inquiry as soon as possible.
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